General terms and conditions of the SHGMembership program


These Conditions govern the SHGMembership Loyalty Program (hereinafter the "Program"), organized by Salute Hotel Group S.r.l. with registered office in Venice, Dorsoduro 222, 30123, (hereinafter, "SHG").

These Conditions describe in detail the methods of operation of the Program and the process of obtaining and using the points by the participants in the Program (hereinafter, the "Owner" or the "Owners"). The Data Controller will have access at any time to the updated version in force of the general conditions governing the Program (hereinafter the "Conditions") by consulting the SHG website, in order to be able to be informed at any time of the Conditions that will be applied to it as Owner, and declares to know.

By express acceptance of the aforementioned Conditions or, as the case may be, without the need for a formal subscription, the Data Controller declares that he knows the contents of the same and is subject to them as long as his status as Program Holder persists.

The Owner will be able to benefit from the advantages inherent in the Program only in those facilities and for those services and rates included at that time in the Program (the list of hotels included in the Program is available at this link )

SHG may unilaterally modify these Terms at any time, as well as change the list of hotels, services and rates included in the Program. The new Conditions will be communicated to the Owner in the same manner and form in which these Conditions are disclosed.

SHG may add "partner companies" (hereinafter "Partners") to the Program. These Partners will make certain services available to the holders of their loyalty programs, whose use may generate points or exclusive advantages for SHGMembership Owners. The conditions applicable to each product /service offered by each Partner and the exclusive points or benefits that will be associated with the SHGMembership Program must be able to be consulted by the Owners before they take action to obtain /use the SHGMembership points.

From this moment, the Program is governed by these Conditions and it is expressly declared that any previous version of the general conditions of the Program is to be considered canceled and without any effect.


2.1. Registration procedure.

Registration for the Program is free.

Individuals over 18 who have read and accepted the conditions of participation through the channels that SHG will have enabled for this purpose at that particular time may register for the Program.

The channels to request enrollment in the Program and to benefit from the advantages associated with it are as follows:
  • The website www.salutehospitalitygroup.com by completing the online registration form.
  • The hotels participating in the Program, by completing the form in the section dedicated to SHGMembership.
  • SHG's Telephone Assistance Centers, expressly giving consent to participate in the Program.
  • Or any other means made available by SHG by which the customer expresses his express consent to participate in the Program.

  • In order to register for the Program it is essential to have a valid individual e-mail address. The same e-mail address cannot be used by two or more Owners.

    2.2. Holders and Co-holders of the Program.

    They may be Program Holders or, as the case may be, Co-holders, natural persons over 18 years of age.

    The Holder may request the adhesion of another person as Co-owner to accumulate Points on the same Account. It is possible to request the Co-owner's membership together with the registration of the Holder or subsequently, by completing the relative printed form that will be made available to him by requesting it from the SHGMembership Owner's Assistance Center (shgmembership@salutehospitalitygroup.com).

    The registration of the Co-owner will require the express acceptance of these Conditions by both the Owner and the Co-owner. The co-owners cannot in any case request the registration of an additional co-owner.

    The Owner and the Co-owner will enjoy the same rights and obligations with respect to the benefits of the Program and the accumulation and use of Points, based on the percentage and benefits provided for the corresponding category. Therefore, with reference to the different categoryorification, the points relating to the overnight stays of the Owner and the Co-owner will be accumulated independently of each other.

    If the Co-owner of an Account requests to be excluded from the Account of a Holder, the points accumulated by both customers will remain counted on the Account of the Holder.

    2.3. SHG Membership Membership Categories.

    SHGMembership Customers have a personal and non-transferable account number that will identify them through their personal data, allowing them to participate in the Program, information that the customer can have on their virtual card. SHG reserves the right not to issue cards on material support.

    There are four categories of cards in the program, which depend on the number of stays or nights in hotels that the Owner /Co-holder has carried out in the hotels participating in the Program in the period between January 1 and December 31 of each year (from here on, "the Period").

    In the first quarter of each subsequent Period, the general verification of the Program's membership categories will be carried out by counting the number of nights accumulated during the previous calendar year. Where there is a change of category, the advantages associated with the new category will apply starting from the moment in which the aforementioned change of category becomes effective. Prices for groups, meetings and conventions, long stays, air crews, travel agents and SHG employees will be excluded and not included in the determination of the membership category. Each category of membership will be entitled to certain benefits which will be described on the website www.salutehospitalitygroup.com

    Notwithstanding the foregoing, the Holders who have accumulated the number of nights necessary to access the higher category through valid rates for obtaining and /or using points, will access the new level automatically, without having to wait for the Period to expire. These customers can take advantage of the new higher category by December 31 of the following year.

    SHG reserves the right to modify the list of valid tariffs for the collection of points. This list can be consulted through the SHGMembership Owner's Help Center or at hotels participating in the Program.

    The Program includes the following membership categories in application of the following criteria:
  • Blue SHGMembership: this category will be assigned to the new Owners.
  • SHGMembership Silver: this category will be assigned to Holders who have accumulated 10 to 20 overnight stays during the Period.
  • Gold SHG Membership: this category will be awarded to Holders who have accumulated 21 to 30 overnight stays during the Period.

  • SHG reserves the right to assign at its discretion any of these categories, as well as other extraordinary advantages, to groups of Holders when it deems it appropriate due to the scope of work or influence of the latter and without the necessary compliance with the conditions established herein.


    SHGMembership will authorize the Holder and the Co-owner to benefit from the advantages, after identifying them as participants in the Program. These benefits include both the right to obtain and use points to benefit from the services, and the right to benefit from the exclusive advantages of the respective category of membership within the SHGMembership. The Holders can consult the advantages associated with their category on www.salutehospitalitygroup.com The advantages are detailed below:
  • Get points that are calculated on the total net billing amount, provided that the services take place in facilities managed by SHG.
  • Use the points for the payment of stays included in the Program and associated with the stay within structures belonging to SHG.
  • Take advantage of the exclusive benefits, benefits and promotions of the Program, based on the category.
  • The benefits cannot be combined with other Loyalty Programs or Cards in the hotels or in the SHG Group.
    All the advantages relating to the exclusive rates of SHGMembership or other Loyalty Programs of SHG, will apply only with reference to bookings made directly on www.salutehospitalitygroup.com, through the SHG Booking Center or at SHG Hotels.

    In the case of SHG's collaboration agreements with other external loyalty programs (airlines, etc.), the Owner will have to choose the program from which he /she wishes to benefit from while staying at the Hotel.

    The advantages of the SHGMembership program are granted only to natural persons, who personally benefit dand the advantages of their status as Owners. Legal entities cannot enroll in the program or accumulate any kind of benefits, including points issued for stays or consumption.

    3.1. Points

    The Program currency is the PuntoSHG (hereinafter the "Point"), whose value is equivalent to Euro 1 (one), with reference to services available for use within the Program. Obtaining and using the Points is personal to the Owner. Points are not transferable or exchangeable with money or other assets other than those specified in the Program.

    Accumulation of Points

    The Points are accumulated based on a percentage of the net amount of the invoice for each stay of the Holder at the SHG facilities, in accordance with the provisions regulated in these General Conditions, net of VAT or other taxes or taxes that can be applied.

    Both the stays (up to a maximum of 3 rooms per Owner, for each stay) and the extra services used during the stay and covered by the Program, in different percentages and with limits and restrictions, are likely to generate Points. details established by each hotel and the reservation.

    The granting of Points will be granted to the Holder or to the Co-owner who appears as the main user of the stay.

    New Program members will start earning SHGMembership Points from their second stay at a participating hotel.

    The owner /co-owner will benefit from a different accumulation percentage for each SHGMembership membership category

    Accumulation percentages on the bill for the stay:

  • Blue SHGMembership Holders will be able to benefit from 5.5% in Points on the net value of all services billed for the purpose of accumulation.
  • Silver SHGMembership Holders will be able to benefit from 6% in Points on the net value of all services billed for the purpose of accumulation.
  • Gold SHGMembership Holders will be able to benefit from 6.5% in Points on the net value of all services billed for the purpose of accumulation.

  • With regard to obtaining Points on the net value of all services billed for the purpose of accumulation, the following rounding criterion will be applied:
  • When the amount contains a decimal equal to or less than 5, it will be rounded down.
  • When the amount contains a decimal greater than 5, it will be rounded up.
  • All base points obtained for stays and extra services will be valid for 18 months from when they were obtained. Notwithstanding the foregoing, as regards the Points obtained during promotional campaigns (Promotional Points), SHG reserves the right to apply a different deadline depending on the characteristics of each promotion.

    Points expiry

    All base points earned for stays and extra services will be valid for 12 months from when they were obtained.
    Notwithstanding the foregoing, with regard to the Points obtained during promotional campaigns (Promotional Points), SHG reserves the right to apply a different deadline depending on the characteristics of each promotion.

    Expiration of Base Points for the Silver and Gold categories

    For the Silver and Gold categories, each time a customer carries out an operation through which he will acquire and /or redeem Basic Points (the "Base Point Movement"), the expiry of the actual base point balance indicated in the account at the moment (the "Base Point Balance") will be renewed, consequently after the Base Point Movement, the validity of the total Base Points balance will be 18 months from the date of the Base Point Movement.

    If 12 months have already passed since the last Base Point Movement, without the customer having made additional Points movements (acquired and /or redeemed), the Points acquired will expire definitively.

    The aforementioned is not applicable to (i) Points acquired in promotional campaigns (Promotional Points); and /or (ii) Basic and promotional points acquired by Blu customers

    If a Silver customer switches to the Blue category, the movements of Base Points (acquired and /or redeemed) made as a Blue customer will not renew the expiry of the Base Point balance, therefore its Base Points balance will maintain the expiry date indicated in its bill.

    Rates eligible for Points.

    All rates generate Points whenever they are associated with a room. Likewise, all bookings made through an online sales channel outside the SHG chain or through intermediation are excluded.

    SHG reserves the right to change the elencounters valid tariffs for the collection of points. This list can be consulted through the SHGMembership Owner Support Center or at the hotels participating in the Program.

    Use of Points

    Points can be used for discounts on stays of hotels participating in the Program. Customers will be able to benefit from payment by Points starting from a minimum of 10 Points.

    a. Use of Points in stays.

    All rates allow the use of Points for rooms. However, all bookings made through an online sales channel outside the SHG chain or through intermediation are excluded.

    The use of the Points is made with reference to the final value of the consumptions carried out (excluding the municipal tax).

    The value of the Points used is Euro 1 (one) per Point. In the combined payment method, only one type of currency will be allowed for each use, applying the exchange rate indicated daily in our systems.

    List of additional services suitable for the use of Points

    The following services allow the use of Points provided they are associated with a stay whose rate and sales channel are also suitable for use, and these facilities are managed directly by SHG.

    Claim credit points

    Points and the right to request their accreditation are subject to a lapse regime.

    Consequently, the right to request the credit of Points not automatically registered on the SHGMembership Account will expire after 3 months from the moment in which the service that generated the right to obtain the Points was used. Similarly, promotional points that are not automatically registered can be requested up to 1 month after the date on which they should have been credited.

    In any case, in order for the application to be managed efficiently and the request to produce effects, it will be necessary to attach to the same the documentation certifying the service that should have given rise to the crediting of the Points; to this end, the invoice that faithfully certifies the services received must be sent by e-mail to info@salutehospitalitygroup.com.

    If at any time the service of credit and /or use of the Points should be interrupted due to a failure of communications to operate due to circumstances beyond the responsibility of SHG, or due to improvements in the system, the Owner will have the right to request the crediting of Points not registered, but will not be able to benefit from the Program services until communications are restored.


    Obtaining and using the Points are subject to specific limitations. The Holders will have access at any time to the updated list of the Hotels included in the Program through the SHG website, as well as at the hotels themselves or through other means of communication addressed to the Owner. The rates and services that allow you to obtain and use Points can be consulted by contacting the telephone number listed above.


    Participation in the Program will not have an expiration date, but the Account may be canceled as well as participation in the Program for one of the following reasons:

    a) At the request of the Data Controller

    At any time, the Holder may cancel the registration as a SHGMembership Program Holder. To this end, it must communicate in writing its express desire to unsubscribe from the Program by e-mail at info@salutehospitalitygroup.com, providing the following information: SHGMembership customer code, identity document and e-mail address associated with their Account SHGMembership. Such voluntary cancellation will result in the automatic loss of all Points and benefits from the moment the Card is deactivated and the status of Owner is lost.

    b) At the request of SHG:

    SHG reserves the right to temporarily suspend or permanently cancel any Owner of this Program in the following cases:
  • When the Owner has not used the products and services offered by SHG for a period of 18 months and /or has not made any movement to obtain Points by invoice, use or donation of Points (in accordance with the terms and conditions reported in the Donations section).
  • When you have made an improper or fraudulent use of the Program: violation of the Terms and Conditions, irregular payments or inappropriate behavior kept in the Hotel, subject to compensation for damages that, if applicable, SHG may request.
  • When circumstances of force majeure occur or by law,governmental or other types that make it necessary to cancel the Program.
  • When so required for SHG business strategy reasons.
  • For death or disappearance of the SHGMembership Account Holder in the absence of a Co-owner.

  • In all the aforementioned cases, the Holder will automatically lose the right to benefit from the advantages associated with the Program, by canceling all the Points accumulated on his Account. In the event of cancellation due to SHG's business strategy reasons, the Holders will be allowed a period of 6 months only to use their Points, following which the right to obtain Points will be lost and to benefit from the advantages associated with them.

    In each of the cases listed in point b) above, as this is a free Program for the Holder, the latter expressly renounces the right to request compensation from SHG for any damage relating to the cancellation of the Card and /or the Program.

    Without prejudice to the cancellation of the Holder, the Co-Holder may continue to maintain the active Account and will do so as the Account Holder, being able to request the registration of another person as the new Co-owner of his /her Account.

    The sale or exchange of any Card or Program benefits is strictly prohibited, giving the above place to the immediate cancellation of the Card and participation in the same Program.


    SHG will not be responsible:
  • For the use and /or the purposes that the Owner and /or the Co-owner can give to the Card and to the accumulated Points;
  • For any violation of the obligations imposed on the Cardholder and /or the Co-holder;
  • For any lack, error in the accumulation of Points, data processing, etc. not directly attributable to SHG or beyond SHG's reasonable control;
  • For any indirect or consequential damage caused to the Owner and /or the Co-owner that may result from the use of the Card or from any of the advantages or services rendered in accordance with these Conditions;
  • For damages and losses deriving from the improper use of the Card by the Owner and /or the Co-owner in accordance with the provisions of these General Conditions;
  • For the reliability, availability or continuity of the services made available to the Data Controller and /or to the Co-owner by electronic means, therefore excludes any liability for damages and /or prejudices of any nature that may be caused by the lack of availability, reliability or continuity of its web page or its services, even if it will try to facilitate, within the limits of its possibilities, the technical assistance to the person concerned;
  • SHG does not assume the commitment to control and does not previously check the absence of viruses or elements in the contents that may produce changes in the software or hardware of the users or people who visit the Internet pages, therefore it will not be responsible for damages and prejudices of any nature that could derive from them.


    This section contains the data protection information of the NSHGMembership Account Holders.


    Salute Hotel Group Srl, with legalea headquarters in Venice, Dorsoduro 222, 30123.
    Furthermore, it will be possible to contact us via the e-mail address info@salutehospitalitygroup.com.


    The data provided by the Account Holder is processed by SHG for the following purposes, taking into account the nature of the SHGMembership Program:
  • Manage the Loyalty Program and process the application form, assign the Holder number, access codes to the private online area and allow the member to accumulate and use his /her Points.
  • Adapt the services of the Program to the preferences and tastes of the Owner, as well as measure the degree of satisfaction with the service provided in our hotels. This purpose may include sending quality surveys, adapting and customizing the services provided by SHG.
  • Send notices related to the Account, included as an example: Points balance, Card category, notifications and any other information on the status of your Account.
  • Send personalized commercial communications via e-mail or equivalent methods relating to the offer and services relating to the Program, unless the user does not object to such processing.


    For the correct provision of the services offered by SHG, the following data categories will be processed:
  • Identification data: name, surname, identity card, signature, address, nationality.
  • Personal data: date of birth, gender.
  • Contact information: email address, phone number.
  • Identification codes or keys of the user and /or owner.
  • Transactions for goods and services in SHG HOTEL GROUP: Products and services purchased or those on which interest has been expressed.
  • Stay preferences
  • Navigation data
  • The holders of the SHGMembership Account guarantee and respond, in any case, to the truthfulness, accuracy, validity and authenticity of the Personal Data provided and undertake to keep them duly updated. SHG will not process data on anyone under 18 in connection with the Loyalty Program.


    The aforementioned processing must be based, on the one hand, on the execution of the contract signed by both parties, for customization services, program management, as well as for sending the Card (only for certain categories ), while the consent of the Data Controller represents the basis for sending commercial communications. The data requested by the Data Controller on the registration form is necessary to be able to correctly provide the Program services and failure to provide such data will therefore make it impossible to provide the relative services. In cases where non-mandatory data are requested, this will be indicated in the form itself.


    These are entities that participate in the SHGMembership program, all companies that are part of the hotel sector, for which this access is necessary for the correct provision of services connected to the SHGMembership program; they will be made aware of the conditions of your stay (price, dates, included services, etc.) and information on your accounts, balances, Points and the category to which they belong. Some of them could be located outside the European Economic Area (even in countries where there is no comparable level of protection) as this access is necessary for the conduct of their normal commercial activity. The aforementioned entities can be viewed via this link.


    We inform you that your data will be transferred to third parties located outside the European Economic Area, specifically in the United States, India and the Philippines. In this regard, we inform you that the transfer is governed by standard contractual clauses, approved in advance by the Italian Data Protection Agency.


    The personal data provided will be held for the duration of the contractual relationship and, once completed, for the duration of the statutory prescription for any related legal actions.


    To take full advantage of all the benefits, the user consents to the sending of updates, promotions and offers that best fit his profile, through different channels, including electronic means, as well as communications regarding the points balance , Points and Program categories, as well as promotions and offers from our SHG Rewards partners. As part of our commitment to protecting your privacy, we remind you that you can access the Program Terms at any time by visiting the SHG website, and that you may object to sending commercial communications via the link provided for that purpose in each of them, or by sending an e-mail to info@salutehospitalitygroup.com


    If the Titolato transmits third-party data at any time, this must be done with their consent. Furthermore, the Data Controller undertakes to communicate all information contained in this section, as well as to inform SHG of any changes or updates relating to such data.


    SHG has taken all the technical and organizational measures necessary to guarantee the security of personal data and to avoid any alteration, loss, processing or unauthorized access, taking into account the state of the technology, the nature of the data stored and the risks to which these are exposed, whether resulting from human actions or from physical or natural influences. The Owner is required to keep his /her password to the strictly confidential Account and is responsible for accessing our website or our SHGMembership service or for the use by the Owner himself or anyone using the password that the latter has provided previously, regardless of the fact that such access or use has been authorized or not by the Owner, or takes place in his name or even in the event that the third party isemployee, relative or agent. The Holder agrees to (i) inform SHG immediately of any unauthorized use of his password, Account or any other breach of security and (ii) warrants to close his Account at the end of each session. The Owner is solely responsible for monitoring the distribution and use of his password, accessing and using his Account and requesting to close his account.


    By writing to the following e-mail address info@salutehospitalitygroup.com and reporting the subject "Data Protection", together with the photocopy or scanning of an attached identification document, it is possible, at any time and for free, to exercise the following rights: < br/>
    Revoke your consent to the processing and communication of your personal data.
  • Obtain information on the processing or not of your personal data.
  • Access them.
  • Correct any inaccurate or incomplete data.
  • Request the deletion of your personal data if, for any reason, they are no longer necessary for the purposes for which they were obtained.
  • Limit data processing when one of the conditions set by data protection regulations is met.
  • In certain circumstances and for reasons related to their personal situation, interested parties may object to the processing of their data.
  • Request the portability of your data.
  • Submission of a complaint to the Italian Data Protection Agency, when it is believed that the Data Controller has violated the rights recognized by the data protection regulations.
  • The interested party can contact the Data Protection Officer via: - E-mail: info@salutehospitalitygroup.com


    The General Terms and Conditions will be interpreted and applied in accordance with Italian law. SHG and the user, by expressly renouncing any other jurisdiction, submit to that of the Courts and Courts of the user's domicile for any dispute that may arise from the use of the Program. In the event that the user is domiciled outside Italy, and where there is no legislation that establishes another competent jurisdiction, SHG and the user submit, expressly renouncing to any other jurisdiction, to the Courts and the Courts of the city from Venice.

    May 2019